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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Deon Nel,Leyland F. Pitt,Pierre R. Berthon
AbstractThe drive to measure service quality has become a major focus in many organizations, as the links between service quality and business performance have become more clear. Similarly, the development of SERVQUAL, an instrument for the measurement o...
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Frank Pan, Kuan-Mien Hsieh
Pág. 01 - 12
Investors in Taiwan prefer to invest in offshore funds, and they are good customers in the eyes of the world's major fund companies. Funds are competing these investors through these 3,400 bank branches. Literature has indicated comprehensive selection c...
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Leonardo Jorge Rodrigues Menezes,Diogo Whoton Pereira da Silva,Isabella Ruiz Nascimento,Bruno Rafael Dias de Lucena,Harley dos Santos Martins
Pág. 01 - 12
Este artigo possui como objetivo avaliar a qualidade do serviço de transporte público rodoviário fornecido pelas empresas concessionárias do município em Belém do Pará, a maior metrópole amazônica, à luz das dimensões propostas pela atual teoria do Model...
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Leonardo Jorge Rodrigues Menezes,Diogo Whoton Pereira da Silva,Isabella Ruiz Nascimento,Bruno Rafael Dias de Lucena,Harley dos Santos Martins
Pág. 01 - 12
Este artigo possui como objetivo avaliar a qualidade do serviço de transporte público rodoviário fornecido pelas empresas concessionárias do município em Belém do Pará, a maior metrópole amazônica, à luz das dimensões propostas pela atual teoria do Model...
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Pág. 45 - 73
The purpose of this study is to examine the service quality of a higher education institution (HEI) using the SERVQUAL instrumentation. The study relied on a survey of undergraduate students at a private university in Bangladesh and the methodology...
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Mohammad Ishfaq, Heitham Al Hajieh and Majed Alharthi
Vision 2030 of the Kingdom of Saudi Arabia (KSA) requires numerous national and multinational organizations to re-engineer themselves to achieve the required targets for the upturn of the Saudi economy. In this respect, the quality of indigenous goods an...
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Douglas Pereira Silva,José Sergio de Jesus
Pág. 68 - 86
A qualidade dos serviços se tornou fator de maior evidência no mercado, importante ferramenta para competição ou expansão. Para alcançar a qualidade de um serviço ou produto, deve-se realizar algumas ações de gestão. O objetivo desse trabalho é mostrar o...
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Davinson Mosquera-González, Orfa Nidia Patiño-Toro, Daniel Mauricio Sánchez-Díez, Juan Felipe Agudelo-Cardona, Diana Marcela Ospina-Mazo, Juan Felipe Bermúdez-Bedoya
Pág. 13 - 32
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RETNOWATI WAHYUNING DIAS TUTI
Pág. 223 - 242
Bukit Duri community relocation process and Fish Market to Rawa Bebek Rusunawa until now many problems arise. Resettled communities with forced then stay in Rusunawa was difficult to find a job to sustain life. Services provided Rusunawa Rawa Bebek Unit ...
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Ni Putu Cempaka Dharmadewi Atmaja,Ni Made Dwi Puspitawati
Pág. 25 - 32
The purpose of this study was to determine the role of the strength of the reference group in moderating the effect of e-commerce service quality and customer satisfaction on online repurchase intentions. The selected respondents were adolescents aged 17...
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Ali Ibrahim,Shabrina Amatullah
Pág. 148 - 155
Schools are one means for students to get education services. Therefore, schools are required to be able to provide good facilities and services for young people who are able and able to work together in community development. However, on the side of cus...
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Agus Hermanto,Supangat Supangat,Fridy Mandita
Pág. 33 - 39
Abstrak? Layanan sistem informasi akademik yang sudah digunakan beberapa tahun terakhir, pada dasarnya bertujuan untuk memberikan dukungan terpenuhinya kebutuhan proses akademik di kampus. Namun, seiring dengan berjalannya waktu, diperlukan evaluasi agar...
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NUR IDZHAINEE HASHIM,NORAJLIN JAINI,ELY ROUZEE JAMALUDDIN,FIRDAUS CHEK SULAIMAN
Pág. 161 - 168
Recreation activity based on recreational forest has risen as one of the important industries in the Malaysia economy. This area has a great potential for future development predominantly in this modern trend where people are more concern about living a ...
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Pebi Kurniawan,Iwan Sidharta
Pág. 866 - 871
The purpose of this study is to determine the effect on the service quality toward brand image and the development of customer relationship. The object of research is the Umrah services in Bandung. The total respondents of this study are 187 people with ...
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E. R. Mbise,R. S.J. Tuninga
AbstractAn extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their fina...
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Ramón Sebastián Acle Mena,Norma Angélica Santiesteban-López,Sandra Yesica Herrera Guzmán,Abigail Claudio Morales
Pág. 2 - 16
El turismo es una de las actividades comerciales más importantes de la economía de México. Los sitios turísticos que concentran el interés de los visitantes extranjeros son Cancún (Quintana Roo), Los Cabos (Baja California), Puerto Vallarta y Guadalajara...
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Beny Irawan,Erwin Daniel Sitanggang,Sayed Achmady
Pág. 10 - 19
Pengukuran tingkat kepuasan pasien akan pelayan yang diberikan oleh institusi rumah sakit akan menjadi tolak ukur dalam meningkatkan mutu pelayanan. Teknologi informasi dan komunikasi dapat dimanfaatkan untuk mempercepat proses pengukuran mulai dari peng...
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Globalization has created an increased demand for ?quality higher education? in all developing counties including Bangladesh. In Bangladesh the middle class is expanding and the emerging middle class families can now afford the costs of higher education....
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André Luís Policani Freitas,Franz Marx Carvalho Bolsanello,Nathália Ribeiro Nunes Gomes Viana
Nas últimas duas décadas, pesquisadores em ciência da informação têm investigado o valor dos serviços em bibliotecas de acordo com as percepções, expectativas e necessidades dos usuários. No Brasil, a avaliação de bibliotecas universitárias tem desempenh...
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