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Juan Carlos Martín, Veronika Rudchenko and María-Victoria Sánchez-Rebull
Although hotels usually have clients from different nationalities, the research analyses the multicultural effects on hotel customers? satisfaction is still scant. This paper aims to contribute to the realm of hotel management by providing interesting ma...
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Dino Leonandri,(Sekolah Tinggi Pariwisata TrisaktiIndonesia)Rina Fitriana,(Politeknik SahidIndonesia)
Pág. 211 - 221
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and prod...
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I Gede Rihayana,Putu Pradiva Putra Salain,Putu Agus Eka Rismawan
Pág. 13 - 24
This study aims to analyze the phenomenon of competition in the field of providing hotel lodging services, where the growing development of tourism causes the growth rate of tourism accommodation such as hotels to also increase. This causes non-star hote...
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Hassan Mehrmanesh,Seyed Rahim Safavi Mirmahalleh
Pág. 233 - 236
Customer loyalty is both an attitudinal and behavioral tendency to favor one brand over all others, whether due to satisfaction with the product or service, its convenience or performance, or simply familiarity and comfort with the brand. Competition in ...
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Manolis Remountakis, Konstantinos Kotis, Babis Kourtzis and George E. Tsekouras
Recommender systems have become indispensable tools in the hotel hospitality industry, enabling personalized and tailored experiences for guests. Recent advancements in large language models (LLMs), such as ChatGPT, and persuasive technologies have opene...
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Thomas Marshall, Ewa M. Mottier, Robert A. Lewis
The Mandarin Oriental Hotel in Bangkok is a world-wide leader in hospitality management. A critical ingredient for their success has been developing and maintaining superior performance from their employees. How is that accomplished? What Human Resource ...
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