|
|
|
|
|
Henny Risnawati,Hendi Eka Sumarga,Sugeng Purwanto
Pág. 38 - 43
The purpose of this study was to determine the effect of service quality, price suitability, company location, and customer satisfaction partially or jointly on customer loyalty in freight forwarders in Jabodetabek. The research method used in this ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Muhammad Maladi,Nazief Nirwanto,Achmad Firdiansjah
Pág. 57 - 64
A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling techni...
ver más
|
|
|
|
|
|
|
|
|
|
|
Vahdet Hüseyin Günay,Ahu Tugba Karabulut
Pág. 121 - 133
|
|
|
|
|
|
|
|
|
|
|
Manuela Krystyna Ingaldi
Pág. 168 - 177
|
|
|
|
|
|
|
|
|
|
|
Fitri Nurhayati, Joko Widodo, Etty Soesilowati
Penggunaan suplemen bahan ajar seperti LKS sering dimanfaatkan untuk membantu pemahaman peserta didik dalam pembelajaran. Namun, masih banyak peserta didik yang belum memahaminya. Hal ini terjadi salah satunya karena konsep yang disampaikan dalam LKS kur...
ver más
|
|
|
|
|
|
|
|
|
|
|
A. Thomas,D. Lindsay
AbstractThe aim of the present exploratory study was to examine whether congruence exists between the organisational culture perceived to be evident at Compass, South Africa and the strategic objectives of the company. Information from the administration...
ver más
|
|
|
|
|
|
|
|
|
|
|
Inda Premordia,Timea Gál
Pág. 49 - 57
The advent of Web 2.0 has encouraged restaurant customers to post online reviews, and oftentimes, not in favor of the company. When a service failure occurs, the customer may voice their complaints publicly online. The company, on the other hand, has the...
ver más
|
|
|
|
|
|
|
|
|
|
|
Inda Premordia,Timea Gál
Pág. 49 - 57
The advent of Web 2.0 has encouraged restaurant customers to post online reviews, and oftentimes, not in favor of the company. When a service failure occurs, the customer may voice their complaints publicly online. The company, on the other hand, has the...
ver más
|
|
|
|
|
|
|
|
|
|
|
Florin Isac,Radu Cureteanu,Sergiu Rusu
The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service ? profit chain proposes a relation connecting the profitability and the client?s loyalty and satisfaction to ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Siyuan Cheng, Didi Yin, Zhuoyan Hou, Zihao Shi, Dongyu Wang and Qiang Fu
Intelligent customer service system is timely, efficient, and accurate, which is more and more popular in grid electric power companies, and the amount of customer consultation is increasing day by day. It is infeasible for human customer service to answ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Mike F. Van Wyk
AbstractThe quality of corporate governance service in the parastatal (also called public entity) and listed industrial company sectors of the South African economy was assessed. The assessment was done using newly developed service quality assessment in...
ver más
|
|
|
|
|
|
|
|
|
|
|
Mike F. Van Wyk
AbstractThe quality of corporate governance service in the parastatal (also called public entity) and listed industrial company sectors of the South African economy was assessed. The assessment was done using newly developed service quality assessment in...
ver más
|
|
|
|
|
|
|
|
|
|
|
Geraldo Cardoso de Oliveira Neto, Silvio Mauricio de Souza, Elesandro Antonio Baptista, Auro Jesus Cardoso Correia
Pág. 449 - 459
Environmental impact reduction has been a growing concern of the automotive industry. One of the main challenges is to implement Cleaner Production as a tool to reduce environmental impacts and provide financial profits. The purpose of this article was t...
ver más
|
|
|
|
|
|
|
|
|
|
|
Lydia Wijaya,Indra Kharisma Raharjana,Endah Purwanti
Pág. 46 - 56
Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourc...
ver más
|
|
|
|
|
|
|
|
|
|
|
Desfitrina Desfitrina,Zulfadhli Zulfadhli,Widarti Widarti
Pág. 135 - 144
The purpose of this study is to determine the effect of service on competitive advantage. The unit of analysis in this study is the manager of a manufacturing industry company in South Sumatra. The results showed that a good level of service would create...
ver más
|
|
|
|
|
|
|
|
|
|
Appropriate airport ground handling service (AGHS) equipment vendor selection (AGHSEVS) can prevent aircraft damage and delays in airlines schedules, and ensure reliable and high-quality ground handling service. Previous research has seldom integrated mu...
ver más
|
|
|
|
|
|
|
|
|
|
|
Birsel Sabuncu
Pág. 30 - 46
In this study giving general information about factoring, which is an alternative financing technique, regarding the recognition of the factoring transactions within the scope of the Turkish Accounting Standards, by presenting a sample application in par...
ver más
|
|
|
|
|
|
|
|
|
|
|
Bella Christy Nathania Effendy,Anthony Sanjaya,Sonia Rest Wulandari,Katherine Meyers,Justin J. Kannalayil,Fatmah J S GH Alqedhaibi,Nourah A H H M Almutairi
Pág. 16 - 25
PT Safari Dharma Sakti is a company engaged in transportation services. Vehicles that this company has has an international standard compared to other transportation service companies. Even in terms of service, PT Safari Dharma Sakti is also sufficient. ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Steven S. Ferrell, Ryan Lunsford
As the production and distribution costs of energy continue to rise, end-consumers are increasingly realizing the impact on their pocketbook. Moreover, with these climbing monthly utility bills, the natural monopoly structure of the energy industry deser...
ver más
|
|
|
|
|
|
|
|
|
|
|
Hamza Reffad and Adel Alti
Regarding enterprise service management, optimizing business processes must achieve a balance between several service quality factors such as speed, flexibility, and cost. Recent advances in industrial wireless technology and the Internet of Things (IoT)...
ver más
|
|
|
|
|
|