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Anak Agung Ngurah Gede Sadiartha, Gusti Ayu Mirah Apsari
Pág. 73 - 89
Loyalty is a deep commitment to repurchase a product or service that becomes a preference consistently in the future by repurchasing the same product. The problem formulation in this study is how are the direct and indirect effects of services quality th...
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Cherinet Boke Chakiso
Pág. 58 - 70
AbstractEvery firm without good marketing team and strategies is bound to fail. In order to be competitive and profitable in the industry, bankers should acquire and retain profitable customers. Definitely this is done with Relationship marketing. Relati...
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Abdullah Muksin,Ruwaida Ruwaida,Zainal Arifin,Aniza Nur Madyanti,Safri Safri
Pág. 81 - 89
The purpose of this paper is to find and analyze the determinants that significantly BPRS Customers Equity in ex. Banyumas residency, Central Java. Problems of this research formulated in 7 hypotheses that SEM tests analysis with Lisrel 8.80 shoves ware ...
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Gautam Kohli,Santosh Kr. Maurya
Customers play a predominant role in service marketing. Financial services produce a challenging sector and bear professional skill in designing product/services. Out of other financial service, banking is oldest and important financial service sector. C...
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Song Chew
In this paper, we look into a novel notion of the standard M/M/1 queueing system. In our study, we assume that there is a single server and that there are two types of customers: real and imaginary customers. Real customers are regular customers arriving...
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Onur Dogan, Ejder Ayçin, Zeki Atil Bulut
Pág. 1 - 19
In today?s business environment companies should need better understanding on customers? data. Detecting similarities and differences among customers, predicting their behaviors, proposing better options and opportunities to customers, etc. became very i...
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Elena Aleksandrovna Mayorova,Natalia Vladimirovna Lapitskaya
Pág. 158 - 163
The relevance of the topic is determined by high activity of the modern trade business in corporate social responsibility. It is caused by the increased competition, necessity to comply with international norms and standards, increased exactingness of cu...
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Yuefei Sun, Xianbo Sun, Tao Hu and Li Zhu
Despite the widespread use of artificial intelligence-based methods in detecting electricity theft by smart grid customers, current methods suffer from two main flaws: a limited amount of data on electricity theft customers compared to that on normal cus...
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Henrique José Wilbert, Aurélio Faustino Hoppe, Andreza Sartori, Stefano Frizzo Stefenon and Luís Augusto Silva
While there are several ways to identify customer behaviors, few extract this value from information already in a database, much less extract relevant characteristics. This paper presents the development of a prototype using the recency, frequency, and m...
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Mohammed M. Yassin, Dea?a Al-Deen Al-Sraheen, Khaldoon Ahmad Al Daoud, Mohammad Alhadab and Farouq Altahtamouni
The Financial Accounting Standards Board (FASB) released Accounting Standards Codification (ASC) 606, ?Revenue from Contracts with Customers?, with the aim of enhancing transparency to provide fairer representation and inhibit the misuse of revenues to m...
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Abdullah Emre Keles and Yusuf Can Arikan
There are many options and factors in the production phase of housing. In the marketing phase, houses are presented to the customer?s taste. Therefore, it is clear that a customer-oriented approach is necessary to establish a supply?demand balance in hou...
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Leirene Montero-López,Félix Díaz-Pompa,Beatriz Serrano-Leyva,Olga Lidia Ortiz-Pérez
This article investigates the perception of national tourists about the safety and security system of the Brisas Guardalavaca Hotel, according to their age and gender. A survey was used as the primary data collection method,where seven dimensio...
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Laily Nurhayati,Silvya L. Mandey,Rita N. Taroreh,Irvan Trang,Radjab Djamali
Pág. 25 - 39
The development of syariah banks in Manado city as the capital of North Sulawesi province which has a large number of non-moslem population is quite fast. The bank has many non-moslem customers, even one of the subsidiaries has more non-moslem customers ...
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Hesti Maria,Indah Wira Putri,Innocentius Bernarto,Yohana F. Cahya Palupi Meilani
Pág. 153 - 164
This study aims to determine factors attracting customers to a shopping mall, especially the potential customers to AlamSutera Mall. It was done in a quantitative manner, empirically testing a conceptual model consisting of convenience, tenant variants, ...
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Nomaphelo Soga,Lawrence Obokoh,Darlington P. Onojaefe,Wilfred Isioma Ukpere
Pág. 76 - 90
The risk that a borrower may not fulfill his/her borrowing obligation presents the credit owner (lender) a default risk management opportunity to maximize the risk-adjusted rate of return and to maintain minimum exposure to default associated cost. ...
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Nomaphelo Soga,Lawrence Obokoh,Darlington P. Onojaefe,Wilfred Isioma Ukpere
Pág. 76 - 90
The risk that a borrower may not fulfill his/her borrowing obligation presents the credit owner (lender) a default risk management opportunity to maximize the risk-adjusted rate of return and to maintain minimum exposure to default associated cost. ...
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Ribut Prasetyo,Dian Alfia Purwandari,Tantri Yanuar Rahmat Syah
Pág. in press
The need for public services is currently increasing both in quantity and quality. In public service, employees need high job satisfaction because if they are satisfied with their work, they will be happy to do their duties and obligations to provide goo...
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Dino Leonandri,(Sekolah Tinggi Pariwisata TrisaktiIndonesia)Rina Fitriana,(Politeknik SahidIndonesia)
Pág. 211 - 221
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and prod...
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Khaled Aldiabat,Anwar Al-Gasaymeh,Ameer Sardar K.Rashid
Pág. pp. 37 - 49
Banks have changed from paper-based banking solutions provider to the latest of the technologies like mobile banking. Adoption of mobile-banking has received more attention in recent years, because there are more phones than computers in the market. But,...
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Noemi Munkacsi and Krushna Mahapatra
Existing studies of heating products have analyzed the adoption of energy-efficient heating technologies from diverse micro and macroeconomic aspects, such as diffusion of innovation, willingness to pay, business models, energy pricing, etc., but the ana...
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