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Hoang Viet Nguyen, Tuan Duong Vu, Bach Khoa Nguyen, Thi My Nguyet Nguyen, Binh Do and Ninh Nguyen
Digital transformation has received increasing attention from organizations and businesses that want to remain competitive in the digital world. Many banks have increasingly been embracing electronic commerce by providing electronic banking (e-banking) s...
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Rofidah Suhailah Sajidah,Pramitha Aulia
Pág. p.179 - 191
Penelitian ini bertujuan untuk mengetahui penerapan e-service quality dan promosi yang terdapat pada layanan GrabFood serta dampaknya terhadap kepuasan pelanggan pada layanan GrabFood. Penelitian ini menggunakan metode kuantitatif dengan jenis deskriptif...
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Ahmad Samed Al-Adwan and Maher Ahmad Al-Horani
The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely link...
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Novita Sari, Yenny Yuniarti
Pág. 16 - 20
The development of technology is one of the supporting tools for companies capable of meeting the needs of consumers, by providing the best service. One technology-based business is GO Jek. GO jek is a company that leads the ojek transportation industry ...
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Alfiah Indahsari,Tri Indra Wijaksana
Pág. p.100 - 110
AbstrakDi Indonesia, teknologi dan informasi sudah berkembang semakin pesat, terlebih saat ini teknologi memiliki peran yang cukup besar bagi jutaan masyarakat di Indonesia, yaitu membantu setiap aktivitas masyarakat terutama dalam hal pemenuhan kebutuha...
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Melitina Tecoalu, Kelvin Yonathan, Hery Winoto Tj
Pág. 75 - 80
Technological developments support an increase in online buying and selling activities in marketplaces that have turned conventional transactions into digital ones. The quality of services and promotions offered have also turned digital. The purpose of t...
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Mayang Anggita,Arlin Ferlina Mochamad Trenggana
Pág. p.83 - 99
AbstrakKehadiran teknologi terus mengalami perkembangan dari tahun ketahun. Sehingga banyak memberikan perubahan ke berbagai aspek salah satunya memanfaatkan teknologi sebagai peluang bisnis, dan menciptakan usaha di bidang jasa transportasi untuk memuda...
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R. Naidoo,A. Leonard
AbstractThis paper examines the interrelationships between perceived usefulness, service quality and loyalty incentives on e-service continuance. The Technology Acceptance Model (TAM) was adapted from the information systems (IS) literature and integrate...
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R. Naidoo,A. Leonard
AbstractThis paper examines the interrelationships between perceived usefulness, service quality and loyalty incentives on e-service continuance. The Technology Acceptance Model (TAM) was adapted from the information systems (IS) literature and integrate...
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Farell Dwi Aferi, Yulia Hendri Yeni
Pág. 38 - 42
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Lusiana Pratiwi, Sunaryo Sunaryo, Mugiono Mugiono
Pág. 56 - 62
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Darlington Chigori,Kim Viljoen,Mari Ford,Liezel Cilliers
AbstractOrientation: Mobile devices are becoming a popular means to access the Internet and conduct e-banking activities. Banks are marketing e-banking solutions to increase their customer base.Research purpose: This study contrasts how the service quali...
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Nurfirda Sofia Silviana, Rofiaty, Astrid Puspaningrum
Pág. 600 - 608
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Yefrinal Andra, Verinita Arsya, Eri Besra
Pág. 108 - 117
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Yefrinal Andra, Verinita Arsya, Eri Besra
Pág. 108 - 117
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Izyan Hizza Bt. HILA LUDIN,Boon Liat CHENG
Pág. 462
According to Internet World Stats (2012) about 60.7% of the total population in Malaysia uses the Internet and about more than 11 million people out of that number are young adults. From business and marketing perspectives, according to Nelson (2012), sa...
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Nathalie Kiswendsida Zongo,THEOPHILE BINDEOUE NASSE
Pág. 151 - 165
Most studies on revenue or yield management have focused on its benefits to airline companies (Anderson & Wilson, 2003; Jerath, Netessine & Veeraraghavan, 2010). Then, the buying behavior of airline passengers has been studied by Diggines (2010), Gupta, ...
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Yongrok Choi and Do Quynh Mai
Vietnam, as a new emerging market, especially in e-business, has been promoting its emerging e-commerce market in Southeast Asia using aggressive players such as Lazada. Nonetheless, Vietnam has strong cultural background of risk-averse attitudes, like o...
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Hamzah Al-Mawali, Abdul Rahman Al Natour, Hala Zaidan, Farah Shishan and Ghaleb Abu Rumman
Purpose: This research attempts to profoundly understand the factors influencing the usage of e-tax declarations. Design/methodology/approach: In a cross-sectional survey, partial least square-structural equation modeling (PLS-SEM) is used to examine the...
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Kaukab Abid Azhar,Dr. Muhammad Adnan Bashir
Pág. 37 - 56
Online grocery stores are becoming more popular than ever. As the number of consumers of online grocery stores increases, understanding e-loyalty in this context is pivotal. Despite its growing importance, e-loyalty in online grocery shopping is a less e...
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