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Ala? M. Al-Zoubi, Antonio M. Mora and Hossam Faris
During the recent COVID-19 pandemic, people were forced to stay at home to protect their own and others? lives. As a result, remote technology is being considered more in all aspects of life. One important example of this is online reviews, where the num...
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Ruti Gafni, Osnat Tal Golan
Pág. 44 - 58
The social networking revolution allows people to share their opinions with their surrounding society, enabling the ability to influence others. Large amounts of consumer reviews are posted on social networks, expressing experiences, either positive or n...
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Hanyang Luo, Wanhua Zhou, Wugang Song and Xiaofu He
In the context of e-commerce, online travel agencies often derive useful information from online reviews to improve transactions. Based on the dispute on the usefulness of different types of reviews and social exchange theory, this study investigates how...
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Olivera Grljevic,Zita Bo?njak,Sa?a Bo?njak
Pág. 059 - 073
Knowing what attracts or deters tourists to/from a tourist visit and what products to offer them and to pay special attention to is crucial for good economic results. Such knowledge can be obtained by analysis of online comments and reviews that tourists...
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Achini Adikari, Su Nguyen, Rashmika Nawaratne, Daswin De Silva and Damminda Alahakoon
The proliferation of online hotel review platforms has prompted decision-makers in the hospitality sector to acknowledge the significance of extracting valuable information from this vast source. While contemporary research has primarily focused on extra...
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Xiaoqun Wang, Xihui Chen and Zhouyi Gu
Grasping the concerns of customers is paramount, serving as a foundation for both attracting and retaining a loyal customer base. While customer satisfaction has been extensively explored across diverse industries, there remains a dearth of insights into...
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Carlo Galli, Nikolaos Donos and Elena Calciolari
Systematic reviews are cumbersome yet essential to the epistemic process of medical science. Finding significant reports, however, is a daunting task because the sheer volume of published literature makes the manual screening of databases time-consuming....
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Pascal Harth, Orlando Jähde, Sophia Schneider, Nils Horn and Rüdiger Buchkremer
In this research, we present an algorithm that leverages language-transformer technologies to automate the generation of product requirements, utilizing E-Shop consumer reviews as a data source. Our methodology combines classical natural language process...
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Rogério Xavier de Azambuja, A. Jorge Morais and Vítor Filipe
In the current technological scenario of artificial intelligence growth, especially using machine learning, large datasets are necessary. Recommender systems appear with increasing frequency with different techniques for information filtering. Few large ...
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Qinyu Hu, Xiaomei Zhang, Fangqi Li, Zhushou Tang and Shilin Wang
Application marketplaces collect ratings and reviews from users to provide references for other consumers. Many crowdturfing activities abuse user reviews to manipulate the reputation of an app and mislead other consumers. To understand and improve the e...
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Fahad M. Alotaibi
Machine learning frameworks categorizing customer reviews on online products have significantly improved sales and product quality for major manufacturers. Manually scrutinizing extensive customer reviews is imprecise and time-consuming. Current product ...
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Miguel-Ángel García-Madurga and Ana-Julia Grilló-Méndez
This study aims to comprehensively synthesize existing literature on AI in tourism, highlighting key themes, strengths, and limitations, and illuminating pathways for future research, including the identification of emerging areas within this context. AI...
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Bahrad A. Sokhansanj and Gail L. Rosen
A key challenge for artificial intelligence in the legal field is to determine from the text of a party?s litigation brief whether, and why, it will succeed or fail. This paper shows a proof-of-concept test case from the United States: predicting outcome...
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Luca Giordano, Andrea Francavilla, Corrado Lanera, Sara Urru, Paola Berchialla and Ileana Baldi
Patients are the most important actors in clinical research. Therefore, patient preference information (PPI) could support the decision-making process, being indisputable for research value, quality, and integrity. However, there is a lack of clear guida...
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Maciej Glówczynski
Spatial media bring out new forms of interaction with places, leading to the emergence of new ways of embodying the experience. The perception of place and its dynamics of change has been multiplied by the emergence of digital platforms, which create man...
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Xudong Liu, Xianjiao Wu and Qiang Ye
Understanding the antecedents and consequences of electronic word-of-mouth (eWOM) is of significant theoretical value and great interest to both consumers and firms. To reconcile the disagreement in the relationship between eWOM and product sales, we inv...
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Xiaozhou Li, Zheying Zhang and Kostas Stefanidis
Playability is a key concept in game studies defining the overall quality of video games. Although its definition and frameworks are widely studied, methods to analyze and evaluate the playability of video games are still limited. Using heuristics for pl...
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Cheng Yang, Lingang Wu, Chunyang Yu and Yuliang Zhou
Mobile application (app) reviews are feedback about experiences, requirements, and issues raised after users have used the app. The iteration of an app is driven by bug reports and user requirements analyzed and extracted from app reviews, which is a pro...
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Peiyuan Qiu, Jialiang Gao and Feng Lu
The relatedness between tourism attractions can be used in a variety of tourism applications, such as destination collaboration, commercial marketing, travel recommendations, and so on. Existing studies have identified the relatedness between attractions...
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Mehdi Srifi, Ahmed Oussous, Ayoub Ait Lahcen and Salma Mouline
In e-commerce websites and related micro-blogs, users supply online reviews expressing their preferences regarding various items. Such reviews are typically in the textual comments form, and account for a valuable information source about user interests....
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