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Minh Hong Tran,Yun Yang,Gitesh Raikundalia
This paper presents our research on awareness support in Instant Messaging (IM). The paper starts with a brief overview of an empirical study of IM, using an online survey and face-to-face interviews to identify user needs for awareness support. The stud...
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Minh Tran,Yun Yang,Gitesh Raikundalia
In recent years, Instant Messaging (IM) has become one of the most growing online communities, reaching millions of users at home and at work worldwide. As the community expands, assuming more than one identity at the same time becomes a common behaviour...
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