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Norzalita Abd Aziz,Bita Najafi,Ahmad Said Ibrahim Al-Shuaibi,Faridahwati Mohd Shamsudin
Pág. 162 - 168
Managing employees? acting or emotional labour strategies is crucial for service organizations to develop a sustainable competitive advantage, such as the airline industry which is seeing fierce competition. This study examined the role of such strategie...
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Eugenia CAMPEANU-SONEA,Adrian SONEA,Vasile Paul BRESFELEAN
Pág. 127 - 142
Our study is part of an ample research project on the students of a University of the Central West part of Romania. For this particular paper, our aim was to underline the correlation between the level of school training and a series of skills of the you...
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Zeylan KURT, Bahattin HAMARAT, Murat GÜMÜS
Pág. 197 - 216
In this research the relations between the dimensions of emotional labor and alienation (self-estrangement and alienation from the work) of employees in tourism firms were investigated. The data were obtained by questionnaire method. Structural Equation ...
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O. A. Nykyforova,Yu. V. Soloviova
Pág. 51 - 54
The correlation between character and conditions of dispatchers? labour is studied. It is determined that existing professional selection methods can not completely estimate the degree of specialist?s emotional stress. The use of physiological and hygien...
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Idil Tamer
Pág. 20 - 34
In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is define...
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Chantal Breytenbach, Suzaan Hughes
In this article, the researchers discuss how they utilised experiential learning techniques to transform a tutor training program into a leadership development opportunity. Through active research and narrative analysis, the researchers were able to refl...
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Seydahmet Ercan
AbstractLiving and working in a patriarchal culture that encourages modesty, female Emirati employees might face unique challenges such as a male-dominated work environment, higher emotional labour and lack of role models to follow. These challenges pote...
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Yolanda Navarro-Abal, José Antonio Climent-Rodríguez, María José López-López and Juan Gómez-Salgado
Having a job is an essential part of people’s development. Unemployment, on the contrary, is one of the most frustrating experiences of life with greater psychological consequences for people’s lives. In this sense, psychology has contributed...
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