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Mohammad Nayef Alsarayreh,Mohammad Sultan Majed Mahasneh,Kafa Hmoud Abdallah Al Nawaiseh
Pág. 349 - 356
The aim of the research is to test what determines customer satisfaction of the people seeking treatment in Jordan. For the purposes of this research, the researcher used the descriptive analytical method to identify and analyze the factors that affect c...
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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Army Justitia,Rini Semiati,Nadhila Ramadhini Ayuvinda
Pág. 85 - 92
Background: High number of complaints that have been filed about the performance of online taxi services has prompted research on customer satisfaction factor analysis. Substantial research has addressed customer satisfaction factors in online taxi servi...
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Basuki Rachmat,Trisa Indrawati
Pág. 457 - 470
The research attempts to investigate public hospital service model and test the effect of theinternal and external service quality on employee satisfaction, employee satisfaction on theexternal service quality, external service quality on customer satisf...
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Achmad Mulyana,Sugeng Prayetno
Pág. 1 - 7
This study aims to prove and analyze the increase of customer loyalty through an increase in marketing mix mediated by customer satisfaction. The population in this study is Budget Hotel Customers in DKI Jakarta Province. The research method used in this...
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Ni Putu Pebri Prasanthi, Ni Wayan Novi Budiasni
Pág. 80 - 85
The purpose of this study was to determine the impact of the marketing mix, price and customer experience on customer satisfaction at the Banyuasri Singaraja Market. The examination procedure used in this research is validity and reliability test, classi...
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Ni Putu Pebri Prasanthi, Ni Wayan Novi Budiasni
Pág. 80 - 85
The purpose of this study was to determine the impact of the marketing mix, price and customer experience on customer satisfaction at the Banyuasri Singaraja Market. The examination procedure used in this research is validity and reliability test, classi...
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Fath Arif Mukti Sukaeri, Budi Santoso, Agung Dharmawan Buchdadi
Pág. 33 - 44
This study aims to analyze the effect of product quality and service quality on repurchase intention with customer satisfaction as a mediating variable. population of customers Printing CV. Prima Anugerah Sejati as many as 372 in December 2020. This stud...
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Jiaying Wang, Zhijie Zhao, Yang Liu and Yiqi Guo
With the flourishing development of the hotel industry, the study of customer satisfaction based on online reviews and data has become a new model. In this paper, customer reviews and ratings on Ctrip.com are used, and TF-IDF and K-means algorithms are u...
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Tubagus Agus Khoironi,Hidayat Syah,Parlindungan Dongoran
Pág. 51 - 58
The purpose of this study is to know and analyze the influence of product quality, brand image, and price partially or simultaneously to customer satisfaction customer loyalty. The population of this research is the UMKM customer of EmpingMelinjo Industr...
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Rudyanto Rudyanto
Pág. 365 - 376
The purpose of this study is to examine the impact of the relationship between employee satisfaction and customer satisfaction, and also to examine the impact of both on a hospitality companys financial performance utilizing service-profit-chain framewor...
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Henny Risnawati,Hendi Eka Sumarga,Sugeng Purwanto
Pág. 38 - 43
The purpose of this study was to determine the effect of service quality, price suitability, company location, and customer satisfaction partially or jointly on customer loyalty in freight forwarders in Jabodetabek. The research method used in this ...
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Hadi Setiawan,Achmad Firdiansjah,Junianto Tjahjo Darsono
Pág. 142 - 148
This study aims to analyze the influence of price and product quality to customer loyalty; analyze the influence of customer satisfaction on customer loyalty and analyze the influence of price, product quality to customer loyalty through customer satisfa...
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Hotman Panjaitan,Nur Laely
Pág. 105 - 112
This paper discusses the causal relationship between relationship marketing, service quality, customer satisfaction, and customer loyalty of Bank BPR UMKM East Java in Surabaya. One model is proposed to examine the role of relationship marketing, and sat...
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Aji Wira Tama,Wisnu Untoro 10.21831/economia.v12i2.10820
Pág. 97 - 112
Abstract: Factors Affecting Brand Loyalty among Smartfren Customers. The purpose of this study was to analyze the effect of the dimensions of customer value and brand identification on brand loyalty and customer satisfaction as a mediating variable. A pu...
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Ibrahim Danjuma,Ibrahim Abdullateef Kola,Badiya Yusuf Magaji,Hauwa Modu Kumshe
Pág. 225 - 230
This study investigates the effect of credit risk management on customer satisfaction in tier-one deposits money banks in Adamawa state, Nigeria. The objectives of the study were to examine relationship between credit risk management and customers? satis...
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Fikri Aulawi Rusmahafi,Ririn Wulandari
Pág. 68 - 77
This study aims to analyze the effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction of Bank Muamalat Indonesia. Where, customer satisfaction is part of the formation and to grow market share, in general, and increase the ra...
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Dino Leonandri,(Sekolah Tinggi Pariwisata TrisaktiIndonesia)Rina Fitriana,(Politeknik SahidIndonesia)
Pág. 211 - 221
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and prod...
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Muhammad Maladi,Nazief Nirwanto,Achmad Firdiansjah
Pág. 57 - 64
A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling techni...
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Rahayu Lestari,Lisa Amelia,Alvin Hizrian
Pág. 24 - 31
This research to test determinan customer satisfaction and implications of interest in buying repeated types of buyers in food vendors street vendors (PMKL) in the Tangerang Selatan.The study is done at 200 people consumers who makes a purchase food in f...
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