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Aihie Osarenkhoe,Mabel Birungi Komunda,Jotham Mbiito Byarugaba
Pág. 197 - 208
Aims to examine the mediating role of service quality in customer complaint behaviour and customer loyalty. Adopts a quantitative cross-sectional research design and uses the MedGraph program, Sobel tests and the Baron and Kenny method to test for mediat...
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