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Shahram Ghahramani, Mehran Rezvani, Farajollah Rahnavard
Pág. 2177 - 2188
New service development is increasingly becoming one of the most important aspects of business strategy in both service and non-service industries. In todays economical world where has become more service oriented, it can be said that the new service dev...
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JIN-WOOK CHOI
Pág. 104 - 127
In line with the new public management (NPM), a public service agency (PSA) isconsidered as an alternative to replace the government-led public service delivery in a more efficient and effective way. At the same time, a PSA mechanism can deliver public s...
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Elias A Shahda
Pág. 1 - 8
The widespread infusion of pro-market and business management principles into the public sector has impeded the behaviour of civil servants who are motivated by intrinsic motives, not external ones. Besides, the infusion of such principles caused great t...
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Mladen Radivojevic, Kristijan Ristic, Sladjana Lolic
Pág. 1530 - 1543
We are facing the challenge of increasing application of new technological solutions in the public administration among which are the concept of ontology and the increasing exchange of knowledge and information with which we deal in this paper. This shou...
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Qiaobing Wu and Julian Chun-Chung Chow
Drawing upon a sample of 296 new immigrant women in Hong Kong, this study investigated how social service utilization, family functioning, and sense of community influenced the depressive symptoms of new immigrant women. Results of the structural equatio...
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Alfin Hikmaturokhman, Kalamullah Ramli, Muhammad Suryanegara, Anak Agung Putri Ratna, Ibrahim Kholilul Rohman and Moinul Zaber
The Indonesian spectrum usage fees?the so-called Biaya Hak Pengguna Frekuensi Izin Pita Frekuensi Radio (BHP IPFR)?are currently calculated using a formula determined by the three following main parameters: the frequency band, the country?s economic para...
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Kevin Rolko, Hanno Friedrich
Pág. 1061 - 1074
Integrating the decisions and the behavior of Logistics Service Providers (LSPs) into freight transport models is essential to be capable of accurately describing future developments in freight transport systems. Knowledge on the spatial distribution pat...
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Hiroko Kudo
Pág. 147 - 164
Many Japanese local governments introduced New Public Management (NPM) in the mid/late nineties. Most of them introduced performance measurement, programme evaluation, customer satisfaction surveys, outsourcing and/or contracting out to the private secto...
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Hiroko Kudo
Pág. 147 - 164
Many Japanese local governments introduced New Public Management (NPM) in the mid/late nineties. Most of them introduced performance measurement, programme evaluation, customer satisfaction surveys, outsourcing and/or contracting out to the private secto...
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Wilma Viviers, Ludo Cuyvers, Ermie Steenkamp, Sonja Grater, Marianne Matthee, Waldo Krugell
In the face of slow economic growth and development, and the perennial problems of unemployment, poverty and inequality, the South African government and business community have long recognised the importance of growing and diversifying the countrys tang...
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G. E. Icli,N. K. Anil
AbstractHEdPERF is the most developed scale in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at university level (macro level) as a generic measurement instrument. Students? expecta...
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Zafer Unal, Aslihan Unal
From a students perspective, course management systems are a step above a classroom website. Information sharing is no longer static; these systems utilize tools that allow information to be passed in many directions and in a number of different ways. Th...
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Marcia Beatriz Cavalcante,Antonio Hidalgo,Hélio Gomes de Carvalho,Gustavo Dambiski Gomes de Carvalho
Pág. 276 - 304
Objective of the study: This research aims to systematically review the frameworks (i.e. tools) proposed and applied by the literature on service innovation.Methodology / approach: The methodology is based on a systematic literature review, which include...
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Marianne Delsaut, Sebastien Rabuel
Pág. 3274 - 3283
It has been 30 years since Greater Nantes reprioritized its transport policies based on a radial public transport network and constructed a Tramway. Today, Greater Nantes is developing a new BRT system, called ?Chronobus?. Chronobus enables Nantes? publi...
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Luis Borges Gouveia,Marine Perun,Yousef Ibrahim Daradkeh
Pág. 124 - 128
Current innovation in information and communication technologies are changing consumers? behavior. Internet usage, in particular the use of smartphones, turns to be more apparent the lack of necessity to visit a physical branch whatever the good and serv...
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Bernard Esonu,David Kavanamur
Pág. 95 - 111
The position of the authors of this article is that local community stakeholder participation is vital for successful community development reform of service delivery. In our view critics of public service delivery in Papua New Guinea (PNG) ought to appr...
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Glenn Baxter and Panarat Srisaeng
In the global airline industry, an airline?s fleet routing affects its profitability, level of service and its competitive position. Using a qualitative research approach, this paper examines Singapore Airlines Airbus A350-900XWB fleet deployment and rou...
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Mahmud Hossain, Golam Kayas, Ragib Hasan, Anthony Skjellum, Shahid Noor and S. M. Riazul Islam
Driven by the rapid escalation of its utilization, as well as ramping commercialization, Internet of Things (IoT) devices increasingly face security threats. Apart from denial of service, privacy, and safety concerns, compromised devices can be used as e...
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Dariusz Zmyslowski and Jan M. Kelner
The development of new telecommunication services requires the implementation of advanced technologies and the next generations of networks. Currently, the Long-Term Evolution (LTE) is a widely used standard. On the other hand, more and more mobile netwo...
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