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Ghazi A. Samawi,Bandar K Abu-Tayeh,Fathi Yosef,Metri Madanat,Manar I. Al-Qatawneh
Pág. 28 - 35
This study examines the extent of total quality management (TQM) practices implemented by private service firms and their impact on organisational excellence. Its importance derives from the major contribution of the private sector to the economy. TQM pr...
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