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Lorenzo Ricciardi Celsi, Andrea Caliciotti, Matteo D'Onorio, Eugenio Scocchi, Nour Alhuda Sulieman and Massimo Villari
The paper proposes a data-driven strategy for predicting technical ticket reopening in the context of customer service for telecommunications companies providing 5G fiber optic networks. Namely, the main aim is to ensure that, between end user and servic...
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