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Joice L.M. Katuuk,Bernhard Tewal,James Massie,Victor Lengkong
Pág. 65 - 74
The purpose of this study is to identify and analyze a series of processes to realize the strategy objectives through strategic measurement using the Balanced Scorecard approach at the North Minahasa District Health Office. The research method used was q...
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Yeney Widya Prihatiningtias,Sofyan Wijaya Julianto
Pág. 383 - 398
This study aims to examine the effect of the Strategic Performance Measurement System (SPMS) on the employees? performance through distributive justice, procedural justice, and Organizational Citizen Behavior (OCB) as the mediating variables. The respond...
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Michal Pietrzak, Piotr Pietrzak
Pág. 1 - 15
According to the New Public Management (NPM) concept, public agencies (in such number universities) have to strive for the efficiency analogous to the private counterparts by among others private sector styles of management practice (?proven? tools). One...
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Miler Franco Danjour,Bruno Campelo Medeiros,Miguel Eduardo Moreno Añez,Afrânio Galdino de Araújo
Pág. 12 - 27
This research presents as general purpose measuring strategic behavior from organizational culture styles, in the light of Peace and Mendes (2001) and Miles and Snow (2003). Regarding the methodological procedures, the present study is classified as type...
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Soni Agus Irwandi,Taufik Akbar
Pág. 353 - 364
This research is a study of the behavior of the performance measurement strategy. Behavior is related to the participation of managers in setting performance goals that are measured in terms of financial and on-financial, that can affect managerial perfo...
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Michal Pietrzak, Joanna Paliszkiewicz, Bogdan Klepacki
Pág. 151 - 164
The increased competition both in the public and private sector has caused growing interest in quality improvement, designing, and implementing organizational performance measurement systems. Academic organizations also recognized the need for implementi...
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Miriam Magdala Pinto,Bruno Mannato Angius
Pág. 127 - 138
The Balanced Scorecard (BSC), when it reaches its maximum potential, is a strategic management system mainly usedby companies. However, with some adjustments, it can be used by Non-profit Organizations (NPO). Its use, in this case,needs to be further inv...
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Ilse Schoeman and James Chakwizira
Various strategic plans compiled by the local levels of government seek to advance the need to integrate strategic planning frameworks and improve service delivery and related content through the application of performance management tools. From the pers...
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Lydia Wijaya,Indra Kharisma Raharjana,Endah Purwanti
Pág. 46 - 56
Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourc...
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Giseli Valentim Rocha, Carlos Henrique Pereira Mello, Anderson Paulo de Paiva, Tabata Fernandes Pereira, Joao Batista Turrioni
Pág. e37470
Open innovation (OI) has taken its place as a mainstream innovation process. Although the growing interest in OI since then, there are still many unanswered questions. One of the most persistent for researchers alike relates to how OI can be measured: wh...
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Giseli Valentim Rocha, Carlos Henrique Pereira Mello, Anderson Paulo de Paiva, Tabata Fernandes Pereira, Joao Batista Turrioni (Author)
Pág. e37470
Open innovation (OI) has taken its place as a mainstream innovation process. Although the growing interest in OI since then, there are still many unanswered questions. One of the most persistent for researchers alike relates to how OI can be measured: wh...
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Joice Chiareto,Hamilton Luiz Corrêa,Júlio Araújo Carneiro da Cunha
Pág. 112 - 129
This study aim to evaluate the organizational prerformance measurement system from a university hospital daily routine. To achieve the objectives of this research, the methodology of single case study was used, and as data sources an interview with the m...
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Oana ?UGULEA,Andreia Gabriela ANDREI,Claudia STOIAN BOBÂLCA,Adriana MANOLICA
Pág. 641 - 661
Addressing the debated topic of credibility in online sales, the present study analyses buyer's perspective. The study develops from the literature to test and refine a multi-dimensional measurement of e-shops credibility. Consumer's criteria for assessi...
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Milo? Milosavljevic, Nemanja Milanovic, Sladana Benkovic
Pág. 33 - 43
In the last decades, the interest of academics and practitioners for the efficiency of performance measurement system use has grown rapidly. The aim of this paper is to examine, articulate and test the relationship between maturity of performance measure...
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Adri Drotskie
AbstractPrevious research has shown that the customer experience is a strategic differentiator leading to a competitive advantage for organisations. The customer experience is the interaction between customer and the organisation and should lead to value...
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Daisong Hu, Ying Zhao, Xu Chen, Yaqi Yan, Hui Feng and Jingchun Feng
Water environment governance of large rivers is an essential measurement of ecological protection in China. The effectiveness of governance depends highly on the fulfillment of strategic CSR (corporate social responsibility) of Chinese leading enterprise...
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Georgia Gerolymatou, Nicolas Rémy, Konstantinos Vogiatzis and Vassiliki Zafiropoulou
In 2013 and 2014, two main International Airports in Greece were evaluated through the European directive on noise environment 2002/49/EC: “Nikos Kazantzakis” International Airport of Heraklion Crete and “Ioannis—Kapodistrias&rdqu...
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John Lannon
Pág. Article ID
As the non-profit sector becomes increasingly dependent on projects to achieve its strategic goals, the use of formal project management processes can help to demonstrate to stakeholders that an organisation is taking steps to improve its performance. Ho...
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Prince Chukwuneme Enwereji,Marius Potgieter
Pág. 227 - 234
Payment for municipal services by residents in municipalities of the North West province is a challenging issue as consumer debt keeps on accumulating despite measures taken by the municipal role players to curb escalating accruals. The purpose of this s...
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