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Haridimos Kondylakis, Dimitrios Tsirigotakis, Giorgos Fragkiadakis, Emmanouela Panteri, Alexandros Papadakis, Alexandros Fragkakis, Eleytherios Tzagkarakis, Ioannis Rallis, Zacharias Saridakis, Apostolos Trampas, Giorgos Pirounakis and Nikolaos Papadakis
Chatbots, also known as conversation agents, are programs that are able to simulate and reproduce an intelligent conversation with humans. Although this type of program is not new, the explosion of the available information and the rapid increase of the ...
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Mina Park, Milam Aiken, Laura Salvador
Pág. 3338 - 3350
Chatbots enable machines to emulate human conversation, and recent developments have resulted in many online systems for the public to use. Although a few studies have investigated how humans interact with such programs, we are not aware of any that have...
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Guendalina Caldarini, Sardar Jaf and Kenneth McGarry
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual as...
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Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
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Gabriele Papadia, Massimo Pacella and Vincenzo Giliberti
This paper focuses on the automatic analysis of conversation transcriptions in the call center of a customer care service. The goal is to recognize topics related to problems and complaints discussed in several dialogues between customers and agents. Our...
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