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Mauricio Uriona Maldonado, Renata Jorge Vieira
A intangibilidade, simultaneidade e não-estocabilidade da produção de serviços dificultam a gestão eficiente dos mesmos. O objetivo deste artigo é apresentar um framework metodológico que contribua com a gestão eficiente dos serviços, baseado na simulaçã...
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Qianhua Ling, Don E. Giacomino, Michael Browne, Michael D. Akers
While the Balanced Scorecard (BSC) developed by Norton and Kaplan has gained global prominence as a management tool and there is qualitative accounting literature that discusses the benefits of the Board BSC, there is limited empirical evidence that exam...
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Jelena ?akovic Jovanovic, Cristiano Fragassa, Zdravko Krivokapic and Aleksandar Vujovic
Critical aspects of the environment can reduce the efficiency of Environmental Management Systems (EMS) when applied to Marine Transport. Accordingly, this paper focuses on the improvement of the traditional EMS approach through the usage of Balanced Sco...
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Antonio Carlos Vaz Lopes,Cláudia Terezinha Kniess,Heidy Rodriguez Ramos
Pág. 131 - 144
The objective of this work is to understand the process of adoption, implementation, and utilization of an organizational innovation, in this case BSC in a major cooperative Brazilian agro-industrial company using the theory of diffusion of innovation (T...
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Michal Pietrzak, Joanna Paliszkiewicz, Bogdan Klepacki
Pág. 151 - 164
The increased competition both in the public and private sector has caused growing interest in quality improvement, designing, and implementing organizational performance measurement systems. Academic organizations also recognized the need for implementi...
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Jackson André da Silva,Ana Clara Pastor Tejedor,Jesús Pastor Tejedor
Pág. 18 - 32
This work aims to make a comparative analysis of management excellence models European Foundation Quality Management (EFQM), Baldridge Performance Excellence Program (BPEP) and Modelo de Excelência da Gestão (MEG), using BSC?s perspectives as a measuring...
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Syaiful Anas,Mahfud Sholihin
This study attempts to analyze the effect of involvement in the selection of strategic initiativesand the strategic initiatives report on strategic initiatives and managerial performance evaluationin the Balanced Scorecard (BSC) context. It is argued tha...
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Bambang Tjahjadi
Executive leadership has potential role in formulating and executing business strategies to achieve excellence business performance. Any strategy is considered a unique way when cre- ating value. Therefore, it is always changing even though the tools for...
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Wael Etaiwi,Haitham Almhairat,Mujahed Jarad,Laith Batarseh
Pág. pp. 31 - 35
Handover is a key solution that improves the telecommunication services using GSM by assure the continual service delivery between two mobiles regardless of location's changes of the sender or receiver, and now GSM technology becomes applicable all over ...
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Kevin Christianto,Julia Loisa,Johanes Fernandes Andry
Pág. 71 - 76
The Company?s performance appraisal is conducted to measure the manager level in managing existing business processes using BSC and combined with COBIT 4.1 which is the benchmark for IT/IS performance. Domain measurements are performed using the PO1, DS7...
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Ernando Fagundes,Helia Madeira Wiggers,Renícia Maria Innocenti,Sergio Murilo Petri
Pág. 137 - 151
O presente estudo buscou apresentar as contribuições decorrentes da implementação do Balanced Scorecard (BSC) no alcance dos objetivos estratégicos de uma organização. Para tanto, utilizou-se de um estudo de caso, de modo que se pudesse alcançar tal obje...
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Vesna Tornjanski, Sne?ana Kne?evic, Boris Deliba?ic
Pág. 71 - 85
The paper deals with the CRM performance measurement in the banking sectors of Serbia, Greece and India, using the integrated BSC and the customized ANP-BOCR approach. The BSC is used to develop and identify key financial and non-financial indicators att...
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Chengedzai Mafini, David R.I. Pooe, Hebert Nqcobo
This study investigated the factors that contributed to the unsuccessful implementation of the Balanced Scorecard in a provincial government department in South Africa. The study was inspired by the unsatisfactory attempt to introduce the Balanced Scorec...
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K. Sartorius,N. Trollip,C. Eitzen
AbstractThe development of multiple stakeholder performance measurement frameworks (PMF) is a complex process in the public research sector. The objective of the paper was to investigate whether the performance measurement framework (PMF) of a state owne...
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K. Sartorius,N. Trollip,C. Eitzen
AbstractThe development of multiple stakeholder performance measurement frameworks (PMF) is a complex process in the public research sector. The objective of the paper was to investigate whether the performance measurement framework (PMF) of a state owne...
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Carolina Elena Leyton Pavez,Joan Carles Gil Martín
Pág. 55 - 66
Transparenting, improving and strengthening city management demands of updated tools to aid key aspects of decision making process in a city?s administration. This study presents a Balanced Scorecard (BSC) for Chilean cities government. Cause-effect anal...
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Carolina Elena Leyton Pavez,Joan Carles Gil Martín
Pág. 55 - 66
Transparenting, improving and strengthening city management demands of updated tools to aid key aspects of decision making process in a city?s administration. This study presents a Balanced Scorecard (BSC) for Chilean cities government. Cause-effect anal...
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Hazeline Ayoup,Normah Omar,Ibrahim Kamal Abdul Rahman
Pág. 85 - 95
This study explores the uses of the Balanced Scorecard (BSC) as a strategic alignment tool in a large Malaysian organization. The aim is to investigate whether the BSC helps to improve the strategic alignment process in an organization. The authors apply...
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Ahmad Abdul Syukur
Abstrak ___________________________________________________________________ Penelitian ini menganalisis tentang efektivitas kinerja dari Lembaga Keuangan Desa (LKD) Rejo Makmur. Penelitian ini dilakukan di Desa Klepu Kecamatan Pringapus Kabupaten Sem...
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Nihal Dalwadi, Dipankar Deb and Stepan Ozana
A biplane quadrotor (hybrid vehicle) benefits from rotary-wing and fixed-wing structures. We design a dual observer-based autonomous trajectory tracking controller for the biplane quadrotor. Extended state observer (ESO) is designed for the state estimat...
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