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Francesca Righetti, Daniel Balliet, Catherine Molho, Simon Columbus, Ruddy Faure, Yaprak Bahar, Muhammad Iqmal, Anna Semenchenko and Ximena Arriaga
This work adopts an Interdependence Theory framework to investigate how the features of interdependent situations that couples face in their daily life (i.e., situations in which partners influence each other?s outcomes) shape attachment security toward ...
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Miao Li, Xin Yu and Chunhao Li
Practitioners and researchers have shown great interest in information-technology (IT)-enabled interactions across partnering firms and developed instruments for measuring it. However, those instruments might have been under criticism as they were develo...
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Samia EL Haddouti and Mohamed Dafir Ech-Cherif EL Kettani
Several countries have invested in building their identity management systems to equip citizens with infrastructures and tools to benefit from e-services. However, current systems still lack the interoperability requirement, which is the core issue that ...
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Gautam Kohli,Santosh Kr. Maurya
Customers play a predominant role in service marketing. Financial services produce a challenging sector and bear professional skill in designing product/services. Out of other financial service, banking is oldest and important financial service sector. C...
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Zoha Fatima
In this competitive environment, as the companies are producing similar products, the only thing that can differentiate one company from other company is the behaviour of salespeople. Salesforce ethical behaviour has been found to have an immense impact ...
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Hao Tian and Peifeng Liang
In order to alleviate the pressure of information overload and enhance consumer satisfaction, personalization recommendation has become increasingly popular in recent years. As a result, various approaches for recommendation have been proposed in the pas...
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Hao Tian and Peifeng Liang
In order to alleviate the pressure of information overload and enhance consumer satisfaction, personalization recommendation has become increasingly popular in recent years. As a result, various approaches for recommendation have been proposed in the pas...
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Omer Erdem Kocak
Pág. 40 - 52
Positive organizational scholarship has gained attention in recent years which emphasizes investing in employee strengths. Review of relevant literature gave some insights on the relationship between organizational climate, inter-individual relationships...
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Tanti Handriana
Pág. 59 - 68
The purpose of this study is to investigate the role of donors trust and relationship commitment in a non-profit organization. This study used a survey method and takes individual donors of Lembaga Amil Zakat as the research samples. There are 117 respon...
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Cherinet Boke Chakiso
Pág. 58 - 70
AbstractEvery firm without good marketing team and strategies is bound to fail. In order to be competitive and profitable in the industry, bankers should acquire and retain profitable customers. Definitely this is done with Relationship marketing. Relati...
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Alfiah Indahsari,Tri Indra Wijaksana
Pág. p.100 - 110
AbstrakDi Indonesia, teknologi dan informasi sudah berkembang semakin pesat, terlebih saat ini teknologi memiliki peran yang cukup besar bagi jutaan masyarakat di Indonesia, yaitu membantu setiap aktivitas masyarakat terutama dalam hal pemenuhan kebutuha...
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Hassan Alaaraj,Sallahudin Hassan
Pág. 500 - 509
The main objective of this research is to study the mediating effect of good governance on the relationship between e-government practices and public trust in Lebanon. Based on extensive literature review and conceptual background including the theories ...
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JAU-SHYONG WANG, LIAN-CHUN LEE, YEN-FEN CHENG
Pág. Page:269 - 279Abstrac
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Aurathai Lertwannawit, Nak Gulid
The objective of this study is to examine the direct effects of satisfaction, trust, and switching barriers on customer retention in Bangkok and Pattaya, Chonburi province. Four hundred and forty questionnaires were distributed as the means of data colle...
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Seunghwan Myeong, Yongmin Kwon and Hyungjun Seo
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Mornay Roberts-Lombard,Mercy Mpinganjira,Goran Svensson
AbstractBackground: A relationship marketing approach to the management of business relationships can enhance overall customer satisfaction and reduce economic risks, such as opportunism that is associated with business dealings.Aim: The aim of...
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Ipek Krom
Pág. 90 - 101
AbstractThe purpose of this paper is to evaluate the significance of innovation driven online entrepreneurship as well as the impact of innovation on brand trust, customer satisfaction and brand loyalty in the extent of service innovations.Global online ...
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Knowledge can influence the whole decision-making process of consumers. While green product knowledge is often conceptualized as a direct antecedent of green purchase intention, empirical findings in support of this relationship are inconsistent. Based o...
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Morad Rezaei,Sajjad Salehi,Masomeh Shafiei,Somaye Sabet
Pág. 70 - 78
The purpose of this paper aims to clarify the relationship between servant leadership and organizational trust, and tries to demonstrate the mediator role of leader trust and organizational communication in this relationship. The study sample included 25...
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