|
|
|
|
|
Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Mesra Surya Ariefin,Andarwati Andarwati,Djumilah Hadiwidjojo
Pág. 289 - 302
This study aims to examine and analyze the effect of core service quality and Peripheral service quality on patient satisfaction and loyalty at the RSUD Dr. Soegiri Lamongan which is moderated by switching costs. The number of samples in this study were ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Leonnard Leonnard
The growing number of modern grocery stores in Indonesia is a challenge for each grocery store to maintain and increase their number of consumers. The success of maintaining and improving service quality will affect long-term profitability and business s...
ver más
|
|
|
|
|
|
|
|
|
|
|
Christo Boshoff,Gerhard Mels,Deon Nel
AbstractQuality is an extremely difficult concept to define, describe and measure. Consequently, few academics and authors have attempted to model it and research findings on its influence on key business variables such as profitability and market share ...
ver más
|
|
|
|
|
|
|
|
|
|
|
Koko Haryono
Pág. 1 - 15
The aim of this research is to reveal the effect of organizational culture and empowerment correlated to work engagement as an intervening variable in relations to general affairs quality serviceability in term of directly nor indirectly, as well as cons...
ver más
|
|
|
|
|
|
|
|
|
|
|
Benedikt Badanik, Rebeka Remenysegova and Antonin Kazda
This paper focuses on the analysis of traditional methods of service quality evaluation and represents a new sentimental approach to airline service quality evaluation employing user-generated content. It identifies aspects of airline service that passen...
ver más
|
|
|
|
|
|
|
|
|
|
|
Bagus Setya Rintyarna, Heri Kuswanto, Riyanarto Sarno, Emy Kholifah Rachmaningsih, Fika Hastarita Rachman, Wiwik Suharso and Triawan Adi Cahyanto
Internet service providers (ISPs) conduct their business by providing Internet access features to their customers. The COVID-19 pandemic has shifted most activity being performed remotely using an Internet connection. As a result, the demand for Internet...
ver más
|
|
|
|
|
|
|
|
|
|
|
Norazryana Mat Dawi,Ahmad Jusoh,Khalil Md Nor,Muhammad Imran Qureshi
Pág. 239 - 249
Pay TV industry has been experiencing a considerably high growth rate in terms of revenues and subscribers Technological advancement in pay TV services industry inflicts the demands for higher service quality for competitiveness and business success. The...
ver más
|
|
|
|
|
|
|
|
|
|
|
Basuki Rachmat,Trisa Indrawati
Pág. 457 - 470
The research attempts to investigate public hospital service model and test the effect of theinternal and external service quality on employee satisfaction, employee satisfaction on theexternal service quality, external service quality on customer satisf...
ver más
|
|
|
|
|
|
|
|
|
|
|
G. E. Icli,N. K. Anil
AbstractHEdPERF is the most developed scale in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at university level (macro level) as a generic measurement instrument. Students? expecta...
ver más
|
|
|
|
|
|
|
|
|
|
|
Globalization has created an increased demand for ?quality higher education? in all developing counties including Bangladesh. In Bangladesh the middle class is expanding and the emerging middle class families can now afford the costs of higher education....
ver más
|
|
|
|
|
|
|
|
|
|
|
Hsu-Hua Lee and Hui-Chun Sung
This study is based on the Expectation Confirmation Model and the Information System Success Model to evaluate the influence of perceived usefulness and satisfaction towards online cryptocurrency exchanges. Therefore, this study deconstructs the ?confirm...
ver más
|
|
|
|
|
|
|
|
|
|
|
Alessandro Renda, Pietro Ducange, Francesco Marcelloni, Dario Sabella, Miltiadis C. Filippou, Giovanni Nardini, Giovanni Stea, Antonio Virdis, Davide Micheli, Damiano Rapone and Leonardo Gomes Baltar
This article presents the concept of federated learning (FL) of eXplainable Artificial Intelligence (XAI) models as an enabling technology in advanced 5G towards 6G systems and discusses its applicability to the automated vehicle networking use case. Alt...
ver más
|
|
|
|
|
|
|
|
|
|
|
Jusni Jusni, Economics and Business Faculty, Hasanuddin University Andi Aswan, Economics and Business Faculty, Hasanuddin University, Indonesia Gunawan Baharuddin, Universitas Pancasila, Indonesia Hafizah Abdul Rahim, Faculty of Applied and Human SciencesUniversiti Malaysia Perlis, Malaysia 10.21831/economia.v18i2.52330
Pág. 274 - 288
AbstractThe study seeks how the Regional Development Banks operating in South and West Sulawesi maintain and attract depositors by evaluating the deposit products and banking service quality that have an impact on depositors' satisfaction. The study coll...
ver más
|
|
|
|
|
|
|
|
|
|
|
Ana Jovicic Vukovic, Jelena Damnjanovic, Nata?a Papic-Blagojevic
Pág. 21 - 30
Research Question: The paper will investigate the service quality of the higher education provided by the higher schools of vocational studies using SERVQUAL methodology. Motivation: The paper will show the characteristics of higher education of vo...
ver más
|
|
|
|
|
|
|
|
|
|
|
Maghsoud Morshedi and Josef Noll
Video conferencing services based on web real-time communication (WebRTC) protocol are growing in popularity among Internet users as multi-platform solutions enabling interactive communication from anywhere, especially during this pandemic era. Meanwhile...
ver más
|
|
|
|
|
|
|
|
|
|
|
Rr. Nurul Zulaekha Yusuf,Dyah Sawitri,Djuni Farhan
Pág. 143 - 152
The bank plays an essential role in the Indonesian economy. Service quality and employee performance have become a priority for human development in Malang City. Therefore, this study will examine the effect of training on employee performance mediated b...
ver más
|
|
|
|
|
|
|
|
|
|
|
Dino Leonandri,(Sekolah Tinggi Pariwisata TrisaktiIndonesia)Rina Fitriana,(Politeknik SahidIndonesia)
Pág. 211 - 221
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and prod...
ver más
|
|
|
|
|
|
|
|
|
|
|
Abdul Wahab, Nafi Ahmad and John Schormans
In addition to the traditional Quality of Service (QoS) metrics of latency, jitter and Packet Loss Ratio (PLR), Quality of Experience (QoE) is now widely accepted as a numerical proxy for the actual user experience. The literature has reported many mathe...
ver más
|
|
|
|
|
|
|
|
|
|
|
Kai Hu, Zhipeng Gui, Xiaoqiang Cheng, Huayi Wu and Stephen C. McClure
With the wide use of web technologies, service-oriented architecture (SOA), and cloud computing, more and more geographical information systems are served as GIServices. Under such circumstance, quality of geographic information services (QoGIS) has emer...
ver más
|
|
|
|
|
|