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Guoguang Zhao, Jianyu Zhao, Yang Li, Christoph Alt, Robert Schwarzenberg, Leonhard Hennig, Stefan Schaffer, Sven Schmeier, Changjian Hu and Feiyu Xu
Human agents in technical customer support provide users with instructional answers to solve a task that would otherwise require a lot of time, money, energy, physical costs. Developing a dialogue system in this domain is challenging due to the broad var...
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