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Shahzadah Nayyar Jehan and Mudalige Uthpala Indeelinie Alahakoon
In 2000, Sri Lanka designed an ambitious plan for the introduction of information and communication technology (ICT) in most government functions and in the public service delivery (PSD) system in the country. This process started in the early 2000s and ...
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Michael Twum-Darko, Nqwenelwa Ncede, Robertson Tengeh
Pág. 109 - 121
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Samkele Konyana, Stanley Chibuzor Onwubu, Mokgadi Ursula Makgobole
Pág. 265 - 277
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Elvin Shava, Shikha Vyas Doorgapersad
Pág. 138 - 148
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Agnes Kabithe Chege,Kellen Kiambati,Levi Mbugua,Dominic Mwenja
Pág. 50 - 60
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Hiroko Kudo
Pág. 147 - 164
Many Japanese local governments introduced New Public Management (NPM) in the mid/late nineties. Most of them introduced performance measurement, programme evaluation, customer satisfaction surveys, outsourcing and/or contracting out to the private secto...
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Hiroko Kudo
Pág. 147 - 164
Many Japanese local governments introduced New Public Management (NPM) in the mid/late nineties. Most of them introduced performance measurement, programme evaluation, customer satisfaction surveys, outsourcing and/or contracting out to the private secto...
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Melody Brauns, Malcolm Wallis
The South African healthcare sector stands at the threshold of major restructuring in an attempt to address inadequacies as a result of fragmentation of health services in apartheid South Africa. The level of health services, particularly in rural areas,...
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Sylvester Odhiambo Obong'o
Pág. 66 - 84
In pursuit of the goal of performance improvement within the public sector, New Public Management emphasizes on the adoption of private sector practices in public institutions (Balogun, 2003). NPM models have therefore been invariably seen through the pu...
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Sylvester Odhiambo Obong'o
Pág. 66 - 84
In pursuit of the goal of performance improvement within the public sector, New Public Management emphasizes on the adoption of private sector practices in public institutions (Balogun, 2003). NPM models have therefore been invariably seen through the pu...
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Krishna Kistan Govender
Pág. 191 - 200
Since poor service delivery has been linked to the inability to build a desired culture driven by inter-alia, a lack of vision and leadership, this article reports on a study which explored the above relationship by conducting a survey among a convenient...
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Brian Sims and Josef Kienzle
Smallholder farmers are the main producers of the world?s food and they will have to increase production by up to 100 percent by 2050 to feed the growing population. This must be achieved while preserving natural resources and that is why sustainable agr...
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Xolani Thusi, Nzuzo Mayisela, Mandisi Matyana
Pág. 363 - 373
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Rebecca Wangare Wandie, Stephen Makau Muathe
Pág. 01 - 08
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Wesonga Justus Nyongesa, Samson Ntongai, Charles Ondoro
Pág. Page:68 - 77Abstract
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Angad Munshi, Ashim Raj Singla
Pág. Page:109 - 123Abstrac
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Hillary Eason
Pág. 192 - 215
This paper analyzes the potential uses of complex supply theory to create more financially and institutionally sustainable partnerships in support of public-sector and nonprofit service deliveries. It considers current work in the field of operations the...
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Hillary Eason
Pág. 192 - 215
This paper analyzes the potential uses of complex supply theory to create more financially and institutionally sustainable partnerships in support of public-sector and nonprofit service deliveries. It considers current work in the field of operations the...
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Judie Attard and Keith Cortis
Several public services in Malta operate under the stewardship of different governmental bodies, ministries, or departments. This results in considerable effort in the delivery of public services, especially ones that require the use of multiple registri...
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Shahzadah Nayyar Jehan and Vishakha Wijeratne Elapatha
Sri Lankan public services have a lingering colonial legacy, and there have been several efforts since the country?s independence to break away from the restraints of the past to align them with modern times and expectations. The drive for modernization ...
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