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Anak Agung Ngurah Gede Sadiartha, Gusti Ayu Mirah Apsari
Pág. 73 - 89
Loyalty is a deep commitment to repurchase a product or service that becomes a preference consistently in the future by repurchasing the same product. The problem formulation in this study is how are the direct and indirect effects of services quality th...
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Mochamad Anton Wiguna Saputra, R. Deni Muhammad Danial, Dicky Jhoansyah
Pág. 786 - 792
The purpose of this study was to determine whether there are differences in differentiation strategies, service quality, and competitive advantages of Pos Indonesia and JNE in Sukabumi Regency. The method used in this research is quantitative with a comp...
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Mochamad Anton Wiguna Saputra, R. Deni Muhammad Danial, Dicky Jhoansyah
Pág. 786 - 792
The purpose of this study was to determine whether there are differences in differentiation strategies, service quality, and competitive advantages of Pos Indonesia and JNE in Sukabumi Regency. The method used in this research is quantitative with a comp...
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Melitina Tecoalu, Kelvin Yonathan, Hery Winoto Tj
Pág. 75 - 80
Technological developments support an increase in online buying and selling activities in marketplaces that have turned conventional transactions into digital ones. The quality of services and promotions offered have also turned digital. The purpose of t...
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Pág. 1 - 43
Bangladesh, a developing country, is transforming towards a manufacturing hub for many popular industrial brands. It has become an attractive place for the international retailers (IRs) in the readymade garments (RMG) sector for competitive rates, qualit...
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M. Syamil Bin Shahul Hamid,Glenn Baxter,Graham Wild
Pág. 78 - 91
This research focuses on understanding how passengers had perceived airline?s flight services as well as how passengers had evaluated the importance of service quality dimensions of airlines based in Singapore, specifically understanding whether full-ser...
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Siongofolo Seydou Soro
Pág. 40 - 49
In this paper, we examine the main determinants of tax revenues in Côte d?Ivoire, paying attention to institutional factors and the informal economy. To do this, we apply the autoregressive distributed lag model developed by Pesaran et al. (2001) on annu...
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Sari Sakarina
Pág. 13 - 21
The purpose of this study was to determine the effect of organizational culture, total quality management on organizational performance by intervening consumer trust. The unit of analysis in this study is students and lecturers at Universities in South S...
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Feliks Anggia Binsar Kristian Panjaitan
Pág. 17 - 22
The research objective was to find clarity about the effect of service quality, product quality, customer value and the image of Islamic banking in East Java. The research approach is quantitative, explanatory. The population of this study is Islamic ban...
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Muhammad Ridwan Basalamah,Moeljadi Moeljadi,Sunaryo Sunaryo,Sudjatno Sudjatno
Pág. 107 - 114
This research aims to empirically test and explain the effect of service quality and relationship marketing towards customer loyalty through the fairness (profit share) and customer satisfaction at Sharia General Bank in Makassar, Indonesia. Data analysi...
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Astri Ayu Purwati, Muhammad Luthfi Hamzah, Hamzah Hamzah, Sarli Rahman
Pág. 84 - 92
With the increasing speed of information flow due to globalization, the role of information technology is vital and very decisive for an educational institution in increasing its ability to face competition and be able to provide satisfactory services fo...
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Mazni Saad,Rosita Husain,Wan Nurul Fatimah Wan Mohamad Nawi,Nafiza Mahyuddin
Pág. 127 - 134
This study investigates the expected learning experience that determines their desire to further their studies at the same university. A cross sectional analysis was done on 190 undergraduate students in a public higher learning institution. Their ...
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Dedi Hadian
Pág. 230 - 237
Literature studies prove the importance the role of organizational culture and organizational commitment that contribute to organizational performance, but it is a few links to the quality of public services. This study was conducted to contribute in cul...
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Sergey Sergeevich Skobkin,Yana Andreevna Belavina,Kalita Gleb Vadimovich
Pág. 128 - 136
The purpose of this article is to develop managerial methods of effective hotel operation in order to improve competitiveness on the basis of quality management. The current economic situation is characterized by significant changes in the behavior of th...
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Mahdi Rezapour,Mehraban Hadi Peykani
Pág. 237 - 243
The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this re...
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Othman Kareem Mahmood,Jamal Ahmed Hama Kareem,Wirya Najm Rashid,Daroon Faridun Abdulla
Pág. 174 - 179
This paper explores the relationship between the physical facility layout of the Sulaymaniyah Pediatric Teaching Hospital (SPTH) and Sulaymaniyah Teaching Hospital (STH) and the quality of healthcare service dimensions using the correlation coefficient a...
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Liga Suryadana
Pág. 187 - 192
The purpose of this research is to investigate the influence of service quality on customer value as well as on public hospital patient satisfaction. Population studies were conducted in government hospitals. Data analysis used structural equation modeli...
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Mohammad Mahmoudi Maymand,Ali Kazemi,Nazanin Sadat Fatehi
Pág. 165 - 170
Relationship marketing is the art of business today. To maintain key customers (profitable) existing skills to create the proper relationship with the customer is essential. Research has shown that the cost of attracting new customers 5 times the cost of...
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Tasneem F. Alfalah
Pág. 121 - 125
Achieving service quality and customer satisfaction is necessary to obtain profitability and competitive advantage in any industry. Moreover, in any society, services are the core of economics, such as communications and transportation, and f...
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Chin Swee Kwan,Filzah Md Isa
Pág. 149 - 152
One major issue facing the unit trust industry in Malaysia is the job satisfaction of unit agents. Past studies have shown that job satisfaction could be influenced by a variety of factors. Therefore, this study determines to investigate the relationship...
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