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Adam Irwansyah Fauzi, Nur Azizah, Emi Yati, Aulia Try Atmojo, Arif Rohman, Raden Putra, Muhammad Ario Eko Rahadianto, Desi Ramadhanti, Nesya Hafiza Ardani, Balqis Falah Robbani, Muhammad Ulin Nuha, Agung Mahadi Putra Perdana, Anjar Dimara Sakti, Muhammad Aufaristama and Ketut Wikantika
Sustainable Development Goal (SDG) number 14 pertains to the preservation of sustainable marine ecosystems by establishing marine protected areas (MPAs). However, studies have reported massive damage to Indonesian marine ecosystems due to shipping pollut...
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Md. Mostafizur Rahman and György Szabó
In urban land use optimization problems, different conflicting objectives are applied. One of the most significant goals in urban land use optimization problems is to maximize environmental benefits. To quantify environmental benefits in land use optimiz...
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Dong-Kyu Kim, Na-Hye Kim, Chae-Yun Oh, Jusun Jang, Hosung Nho and Sung-Un Park
As the competition among businesses intensifies and customer needs become increasingly diverse and complex, the need for personalized service has emerged. This study examines the effect of technology-based self-service (TBSS) characteristics of a Taekwon...
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Szu-Yao Lin
This paper describes a study of the elements of service innovation for artistic painting creation enterprises from the service-dominant logic point of view. This research mainly aimed to (1) explore how to integrate the concepts of service innovation for...
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Augusty Tae Ferdinand,Raras Sekar Kinasih,Amie Kusumawardhani,Idris Idris,Irene Rini Demi Pangestuti,Hersugondo Hersugondo
Pág. 369 - 381
Since there are inconsistent findings on the influence of entrepreneurial orientation on business performance, we aim to develop a conceptual model to explain how an entrepreneurial orientation has the potential to enhance business performance. We develo...
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Shih-Ling Kuo and Chun-Liang Chen
For urban development worldwide, the revitalisation of cultural heritage and historical buildings is regarded as a strategy for creating jobs, increasing residents? access to local culture, improving their quality of life, and developing the urban econom...
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Shili Guo, Zhiyong Hu, Hanzhe Ma, Dingde Xu and Renwei He
In-depth analysis of spatial and temporal variations in the ecological efficiency of agricultural land has important theoretical and practical significance in achieving the efficient utilization of agricultural land, the coordinated development of natura...
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Nan Yang, Wenbo Mo, Maohuang Li, Xian Zhang, Min Chen, Feng Li and Wanchao Gao
Catchments support the survival and development of humans in a region and investigating the mechanism of land-use changes and ecological responses in catchments is of great significance for improving watershed ecological service functions. Taking the Don...
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Olumide Jaiyeoba,Douglas T. Svotwa,Mornay Roberts-Lombard
AbstractPurpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network a...
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Natalia Kryvinska, Sebastian Kaczor and Christine Strauss
The concept of servitization provides major benefits both for the performing company and for the profiting customer. Thus, during the last years many companies were heading for this well-proven direction tempted by expectations, but have been possibly ev...
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Fikri Aulawi Rusmahafi,Ririn Wulandari
Pág. 68 - 77
This study aims to analyze the effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction of Bank Muamalat Indonesia. Where, customer satisfaction is part of the formation and to grow market share, in general, and increase the ra...
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Feliks Anggia Binsar Kristian Panjaitan
Pág. 17 - 22
The research objective was to find clarity about the effect of service quality, product quality, customer value and the image of Islamic banking in East Java. The research approach is quantitative, explanatory. The population of this study is Islamic ban...
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Arsid Arsid,Ida Widianingsih,Heru Nurasa,Entang Adhy Muhtar
Pág. 79 - 91
As a strategic commodity, Indonesia?s constitution mandates the management of clean water to the local government through the Local Water Supply Utility (PDAM) which is also regulated in PP No. 122/2015 concerning Drinking Water Supply Systems. However, ...
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Sai Hu, Longqian Chen, Long Li, Bingyi Wang, Lina Yuan, Liang Cheng, Ziqi Yu and Ting Zhang
Urbanization-induced land-use change will lead to variations in the demand and supply of ecosystem services, thus significantly affecting regional ecosystem services. The continuous degradation of ecosystem functions has become a serious problem for huma...
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Monica Nandan, Archana Singh and Gokul Mandayam
Owing to the contextual challenges, human service professionals (HSP) are creating social value (SV) for diverse vulnerable population groups through social innovation. This qualitative exploratory study investigates the nature of SV created by 14 HSPs, ...
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This study investigates the repurchase intention of passengers who have experienced premium economy class. To achieve the research purpose, we examine the relationship among psychological factors, perceived price, perceived service quality, perceived val...
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Suxiao Li, Hong Yang, Junguo Liu and Guangchun Lei
In China, the regional development policy has been shifting from solely economic orientation to ecologically sound economic growth. Using the Beijing-Tianjin-Hebei (Jing-Jin-Ji) region as a case study, we evaluated the temporal variations in ecosystem se...
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Jan Van der Lee, Laurens Klerkx, Bockline Omedo Bebe, Ashenafi Mengistu and Simon Oosting
Based on farmer and value chain actor interviews, this comparative study of five emerging dairy clusters elaborates on the upgrading of farming systems, value chains, and context shapes transformations from semi-subsistent to market-oriented dairy farmin...
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Jiyoung Kim
Few studies have reported on how customer value is co-created in healthcare service delivery, and its effect on patients’ perceptions of wellbeing. It is important to examine physician-patient interaction in the context of a healthcare sector chara...
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Muhammad Iskandar Sjah
Pág. 51 - 59
Service quality in heritage hotel in the Malang city and brand loyalty have an important role to affect the guests to stay at the hotel, by considering competition in modern time currently. The purpose of this research is to analyze the effect of service...
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