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Yu Chu, Yi Xiao and Jiulong Zhu
The contradiction between water supply and demand in China is becoming increasingly prominent. A water allocation scheme that satisfies various water users can effectively solve it. In this paper, considering both individual rationality and collective ra...
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André Tchoia Relógio and Fernando Oliveira Tavares
This study aimed to investigate the level of client satisfaction among airline passengers and other users of Huambo?s airport in Angola. A quantitative method was used, based on a questionnaire addressed to airline passengers on their trips to Huambo and...
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Aye Aye Myint
Pág. 73 - 81
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Rahul Deb Das
In this work, we present a novel approach to understand the quality of public transit system in resource constrained regions using user-generated contents. With growing urban population, it is getting difficult to manage travel demand in an effective way...
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Andi Syarifuddin,H. Syahnur Said,H. Annas Plyriadi,Hj. Rastina Kalla
Pág. 74 - 86
The purpose of this study is to analyze the influence of service quality and corporate image directly to the satisfaction of postal service users, to analyze the influence of service quality and corporate image directly to the loyalty of postal service u...
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Rizan Machmud
Pág. 57 - 70
The rapid development of Information Technology (IT) today provides many conveniences in various forms of business, including the service business. System User Satisfaction (User satisfaction) is the response and feedback that the user raises after using...
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María Eugenia López-Lambas, Andrés Monzón, Gabriel Pieren
Pág. 524 - 530
Cities, businesses and governments have recognized the value of Electric Vehicles (EV) in building a cleaner, smarter and more sustainable future. This study is focused on users? perception of EV and its impact on users? mobility. The main problem EV use...
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Hamad Almaghrabi, Ben Soh and Alice Li
Effective and efficient use of information and communication technology (ICT) systems in the administration of educational organisations is crucial to optimise their performance. Earlier research on the identification and analysis of ICT users? satisfact...
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Marko Pavlovic, Radica R Bojicic, Milijanka C Ratkovic
Pág. 15 - 33
Research question: This study examines users? satisfaction with the postal service in Serbia using a questionnaire measurement. Motivation: the Post of Serbia operates both with private and business clients, with whom it has long-term relationships not o...
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Cristina Escudero-gómez, Montserrat Solís-muñoz, Margarita Alonso-durán
Pág. 63 - 76
To know the opinion of the users of the Hospital Puerta de Hierro Library with regard to services offered. Development: Observational, cross-sectional study performed in 2002, with a 28 questions questionnaire: 5 closed queries, 3 open queries and 20 gen...
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Madihah Mat Idris,Magda Sibley,Karim Hadjri
Pág. 63 - 73
During the 1970s, different types of hospital courtyard design (HCG) were implemented in the planning of Malaysian public hospitals. Consequently, various hospitals of different scales and design concepts were built to provide a better healthcare deliver...
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Minami Okamoto, Ryohei Yaita, Minoru Sato, Masayoshi Kamijo, Kanako Toyosada, Yasutoshi Shimizu, Kyosuke Sakaue, Wan-Ju Liao, Meng-Chieh Lee and Cheng-Li Cheng
The purpose of this study was to construct a scheme that makes it possible to compare the relationship between water usage, satisfaction, and physical properties in three countries. The physical properties of the shower were measured using physical prope...
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Minami Okamoto, Ryohei Yaita, Minoru Sato, Masayoshi Kamijo, Kanako Toyosada, Yasutoshi Shimizu, Kyosuke Sakaue, Wan-Ju Liao, Meng-Chieh Lee and Cheng-Li Cheng
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Karzan Ismael and Szabolcs Duleba
Transport policymakers need to have an in-depth understanding of public transport (PT) customers in order to effectively manage transport systems and maintain the attractiveness of these systems to potential users. This research aims to compare the perce...
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Kitti Koonsanit, Daiki Hiruma, Vibol Yem and Nobuyuki Nishiuchi
In user experience evaluation (UXE), it is generally accepted that the order in which users perform tasks when using a product is often random rather than fixed. UXE based on these so-called randomly ordered tasks is challenging. Although several article...
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Abdel-Aziz Ahmad Sharabati, Shafig Al-Haddad, Mohammad Al-Khasawneh, Natalie Nababteh, Mai Mohammad and Qais Abu Ghoush
People use social media not only for social purposes but also for business purposes. It is used in management and marketing as a tool to manage organizations and market products and services, especially to influence customers? intention and satisfaction....
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Bambang Supriadi, Abdul Yusuf
Pág. 635 - 644
This study aims to acknowledge any relationship between Website Quality and E - Website user satisfaction with E-Loyalty of website users. In this study the authors used quantitative research methods. The independent variable is the variable that affects...
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Rana Saeed Al-Maroof, Noha Alnazzawi, Iman A. Akour, Kevin Ayoubi, Khadija Alhumaid, Nafla Mahdi AlAhbabi, Maryam Alnnaimi, Sarah Thabit, Raghad Alfaisal, Ahmad Aburayya and Said Salloum
The purpose of this study is to investigate students? intention to continue using online learning platforms during face-to-face traditional classes in a way that is parallel to their usage during online virtual classes (during the pandemic). This investi...
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Hadi Setiawan,Achmad Firdiansjah,Junianto Tjahjo Darsono
Pág. 142 - 148
This study aims to analyze the influence of price and product quality to customer loyalty; analyze the influence of customer satisfaction on customer loyalty and analyze the influence of price, product quality to customer loyalty through customer satisfa...
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Nobukhosi Dlodlo
Business is transforming at an exponential rate and mobile technology is considered to be a key driver in this economic revolution. Despite the efforts of many businesses in making extensive investments in resources to enhance service experience, long-te...
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