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Shin Won Kim, Kyunghun Lee, Joo Seong Sohn and Sung Woon Cha
This study focuses on improving multifunctional product development. Instead of face-to-face or other survey methods, we used text mining of online reviews to confirm which characteristics consumers prefer. The reference probability (importance), and the...
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Taehoon Ko, Ilsun Rhiu, Myung Hwan Yun and Sungzoon Cho
Customer needs and user contexts play an important role in generating ideas for new products or new functions. This study proposes a novel framework for identifying customers? unmet needs on online social media using the Context Tree through the Hierarch...
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Yohanna ogbu Egiri
Pág. 01 - 06
Design and Innovation is a twin words which are most discussed when it comes to creativity in highly competitive markets. Nevertheless, the specific contribution of design and designers in the context of product innovation is insufficiently understood an...
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Laila Esheiba, Amal Elgammal, Iman M. A. Helal and Mohamed E. El-Sharkawi
Manufacturers today compete to offer not only products, but products accompanied by services, which are referred to as product-service systems (PSSs). PSS mass customization is defined as the production of products and services to meet the needs of indiv...
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Hamza Reffad and Adel Alti
Regarding enterprise service management, optimizing business processes must achieve a balance between several service quality factors such as speed, flexibility, and cost. Recent advances in industrial wireless technology and the Internet of Things (IoT)...
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Cacia Claudia, Lucia Aiello
Pág. 2063 - 2081
The crisis currently affecting the firms, joined to the technological development and more intense global competition have transformed the current competitive environment for most firms. Firms competitive advantage is now more dependent on continuous kno...
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Laith T. Khrais and Abdullah M. Alghamdi
Most retailers are integrating their practices with modern technologies to enhance the effectiveness of their operations. The adoption of technology aims to enable businesses to accurately meet customer needs and expectations. This study focused on exami...
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Fikri Aulawi Rusmahafi,Ririn Wulandari
Pág. 68 - 77
This study aims to analyze the effect of Brand Image, Service Quality, and Customer Value on Customer Satisfaction of Bank Muamalat Indonesia. Where, customer satisfaction is part of the formation and to grow market share, in general, and increase the ra...
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Shuai Fan, Guangyu He, Kunqi Jia and Zhihua Wang
Large-scale demand response (DR) is a useful regulatory method used in high proportion renewable energy sources (RES) integration power systems. Current incentive-based DR schemes are unsuitable for large-scale DR due to their centralized formulation. Th...
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Philip E. Burian, Francis Skip Maffei III
In todays turbulent business environment, providing services, products, and solutions that meet customer needs and demands is a major challenge for all businesses. To be more competitive, companies are placing greater emphasis on lowering costs, improvin...
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Elaine J. Labach
For many call centers, improving customer service is an ongoing goal. These inbound call service centers have a unique opportunity to impact customer retention through value-adding customer service interactions. This paper serves three object...
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Azham Hussain,Emmanuel O.C. Mkpojiogu,Norzila Ishak,Nurhidayah Mokhtar
Pág. pp. 4 - 23
Mobility is the trend right now. It is transforming the user experience from the confines of the desk to the convenience of anytime-anywhere. MyEG Services Berhad ("MYEG") is a concessionaire for Malaysian Electronic-Government ("E-Government") MSC Flags...
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Irina Yuryevna Vaslavskaya,Irina Alexandrovna Koshkina,Alfiya Ruslanovna Fattakhova,Sabina Damirovna Khakimova,Victor Alexandrovich Fursov
Pág. 96 - 102
This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires spe...
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Lady Hasiani Siahaan,Gusti Made Arya Sasmita,Gusti Agung Ayu Putri
Pág. 186 - 194
The development of technology in the digital era is currently growing very rapidly it is including in education, such as the creation of an academic information system that aims to facilitate the process of the needs of lecturers, employees and students ...
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Xiaoqun Wang, Xihui Chen and Zhouyi Gu
Grasping the concerns of customers is paramount, serving as a foundation for both attracting and retaining a loyal customer base. While customer satisfaction has been extensively explored across diverse industries, there remains a dearth of insights into...
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Peter Schnell
A target group-oriented communication strategy is decisively responsible for a company's success. Consequently, addressing the potential target group in all communication sectors could enable a valuable competitive advantage. To verify if companies withi...
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Peter Schnell
A target group-oriented communication strategy is decisively responsible for a company's success. Consequently, addressing the potential target group in all communication sectors could enable a valuable competitive advantage. To verify if companies withi...
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Erik Hämäläinen and Pauliina Krigsholm
In many western countries, publicly led mapping activities and recording information of land parcels and buildings and the related rights, restrictions, and responsibilities have established their roles as important pillars of a functioning society. Nati...
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Peter Schnell
A target group-oriented communication strategy is decisively responsible for a company's success. Consequently, addressing the potential target group in all communication sectors could enable a valuable competitive advantage. To verify if companies withi...
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Angga Febrian,Dhiona Ayu Nani,Lia Febria Lina,Nurul Husna
Pág. in press
The direct impact of the economic downturn due to Covid-19 is mainly perceived by Micro, Small, and Medium Enterprises (MSMEs). This study aims to examine how MSMEs can understand customer needs regarding the provision of social media quality that c...
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