Resumen
Leadership and diversity management have been part of the work life since the beginning of formal organizations and a critical element of globalization. The authors provide an overview of situational leadership and link it to diversity management so the focus can remain on productivity rather than personalities and biases which are part of each society and individual. Based on personal training experiences of the authors, this conceptual and practical paper provides a model to link situational leadership to diversity in the workplace through effective coaching skills.